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Customer Manufacturing Update | ![]() |
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Dear Mitchell, Here is your February Customer Manufacturing Update. This month we're taking a look at an increasingly popular process management tool called the A3. This no-cost tool is worth your effort to understand and use.
If you have friends or colleagues who would
appreciate receiving this Update, feel free to
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at the bottom of the page.
![]() It is a rare occurrence when a management technique is wrapped around an easy to understand document form wherein the process and the form are popularly referred to under the same name. Such is the case with the "A3." ![]()
![]() Our very own Jeff Krawitz will be a featured speaker at this year's Inc Magazine Grow Your Company (GrowCo) Conference March 14-16 in Grand Lakes FL. If you are responsible for getting great speakers on marketing, sales, innovation or strategy for an upcoming association or company event, don't forget to consider Jeff or Mitch Goozé, both of whom have a great track record of wowing audiences with high content and style. ![]()
![]() Last year Al Ries wrote an interesting article in Ad Age on the cost of damaging your brand for short term gain during a recession. His position, with which we agree is stated in the first sentence of the article: A company can get in trouble if it changes its marketing strategy to cope with a short-term problem. He goes on to discuss Packard vs. Cadillac. He notes that Packard was the premier luxury car of its day outselling Cadillac by almost 2-1 from 1925-1934. However in 1934, even though Packard still outsold Cadillac its sales had dropped by 85% from its boom year of 1929. Responding to the downturn (which had been going on for several years by then), Packard decided to enter the middle market. For the next 10 years sales boomed and from 1935-1941 Packard outsold Cadillac by 3-1. However, Packard was losing its position as the premium brand. By 1950 Cadillac had surpassed Packard in sales, and by 1957 Packard was out of business. Soon thereafter it was not uncommon to hear the high-end product in any category being referred to as the "Cadillac of its class." Many of our readers have never heard that phrase. Cadillac followed the Packard strategy (albeit 50 years later) with the Cimarron and today Cadillac is at best the #4 luxury car brand in sales behind Lexus, BMW and Mercedes. The CEOs of public companies are often focused on keeping their jobs for the next 5-10 years. If you only need to have that time horizon, then you can follow their short-term strategies, as long as you get out before the ax falls. If you are trying to build a long-term valuable company, you need to pick a position that you can win with and hold it. ![]()
![]() Howard Shultz, CEO of Starbucks, apparently is not a big fan of traditional market research. He believes, as do we, that you can learn most of what you need to know by just talking with your customers yourself. In fact, we believe that too much reliance on market research misleads many companies. Not to suggest that all research is bad, just a total reliance on it, rather than face-to-face with customers. Howard visits 25 stores each week. We have been encouraging CEOs to spend more time with customers to understand how they think. Howard apparently agrees. An exercise we have used with clients is this: If you were to create a new business to compete with your existing business, what would it look like? Starbucks opened some new concept stores in Seattle last year. The first is called 11th Ave. Coffee and Tea. The store concept came about from this question that Howard asked a select group of employees: If you were going to open a store to compete with Starbucks, how would you do it? Smart guy that Howard, and we have said that before we knew he agreed with us, because we agree with him ... a lot. ![]()
![]() We appreciate any feedback you can provide to help us make sure these Updates give you value each month. Feel free to respond to this e-mail with any comments or suggestions for future topics or ways we can make these Customer Manufacturing Updates more valuable to you.
Thank you for your interest, and if we can provide
any
additional assistance in sales, marketing, strategy, or
innovation to help you increase your sales,
let us know. ![]()
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