Customer Manufacturing Group
Customer Manufacturing Update
  Helping You Increase Your Sales In A Competitive Market November 5, 2003  

In This Issue

Managing By The Numbers

Marketing Coach

Closing Thoughts



Managing By The Numbers


Why do cars with automatic transmissions include a tachometer on the dashboard? Perhaps because the space is there and needs to be filled? Or, maybe because drivers think the tachometer provides valuable information.

Is your business "dashboard" giving you the right information or just convenient information? Businesses can be led astray by pursuing "almost right" or readily available measures of "success." It is just as important to find the right numbers for assessing revenue generation as it is to find the right numbers to manage the supply-side of your business. You also musn't overlook critical factors which may be difficult to reduce to numbers.

This month's white paper is written by one of our resident Ph.D.'s (we don't hold it against either of them since they both worked in industry for many years before going back to earn their Ph.D.s), Bob Johnson. Bob's background in consumer packaged goods, high tech and academia give him a unique perspective on business issues.

As always, if you'd like to read this white paper, click on the link below.

Download this month's white paper...

   Dear Mitchell,

Welcome to the November 2003 Customer Manufacturing Update. This month's white paper focus is on metrics, dashboards and key indicators. Most companies are using some form of these tools to manage their business. However, are they using the right indicators or just the available indicators?

Be sure to read this month's white paper written by Bob Johnson (bjohnson@customermfg.com), our member in the Boston area, to learn more.

  • Marketing Coach
  •   Do you need a senior level marketing coach/advisor? If your company is not yet large enough to justify a full-time director or vice president of marketing and marketing is not your "strong suit," you may find value in a marketing coach/advisor who can help you think through the critical marketing decisions you need to make to help your company succeed.

    Marketing's job is to make selling easy. If you don't make the time to do the senior level marketing function(s) in your company, it just makes selling ... and success that much harder.

    If you would like to consider the value of a marketing coach/advisor, we would be happy to talk with you about it. We have successfully provided that service to clients all over the world over the last several years and we may be able to provide value to you too.

    If you'd like to know more or discuss this with us, just give us a call or send an e-mail.

  • Closing Thoughts
  •   We appreciate any feedback you can provide to help us make sure these Updates give you value each month. Feel free to respond to this e-mail with any comments or suggestions for future topics or ways we can make these Customer Manufacturing Updates more valuable to you.

    Thank you for your interest, and if we can provide any additional assistance in sales, marketing, strategy, or innovation to help you increase your sales, let us know. Our mission is to help you improve the performance of your System to Manufacture Customers.


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    Customer Manufacturing Group · 3350 Scott Blvd. #20 · Santa Clara · CA · 95054

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