Customer Manufacturing Group
Customer Manufacturing Update
  Helping You Increase Your Sales In A Competitive Market October 8, 2003  

In This Issue

Got Innovation?

10 Marketing Tactics to Increase Sales

Effective Advertising?

Closing Thoughts



Got Innovation?



In the 1994 McGraw Hill book Innovate, the authors made the bold statement that "Innovation is the basis for all competitive advantage..." Most companies believe this statement is largely true, as do we. That being said, it's clear that most companies really haven't improved their ability to consistently innovate in the last decade.

The vast majority of new products and new initiatives still fail. While a majority success rate may not be the goal, the fact remains that the success rate has not materially improved. Since innovation is a process, that process should be improveable.

This month's white paper The Foundation For Innovation was written by Bayard Bookman (bayard@customermfg.com) of our Santa Clara, CA office. In this paper Bayard looks at the foundation elements that are critical to any company's ability to innovate.

To be clear, innovation is taking a creative idea and doing something with it. Just having an idea (even a good one) isn't useful until that idea is implemented. If your company is like most, lack of good ideas is not the problem. It's doing something with those ideas.

Bayard demonstrates that what separates companies that are consistently successful innovators from those who are successful occassionally, or were once and aren't anymore, is having the right foundation for innovation.
As always, if you'd like to read this white paper, click on the link below.

Download this month's white paper...

   Dear Mitchell,

Welcome to the October 2003 Customer Manufacturing Update. This month's white paper focus is on innovation. Most companies claim they want to be innovative, but most aren't happy with their results. Perhaps that's due to a shaky Foundation for Innovation. Be sure to read this month's white paper to learn more.

  • 10 Marketing Tactics to Increase Sales
  •   Would you like to learn ten marketing tactics that can increase your sales in bad times ... or good? Mitch Goozé recently presented a program on this topic to an association meeting in Florida.

    We've edited the program (so you only hear the "good stuff") and can provide it to you on audio tape or audio CD. If you'd like to know more about the content and cost, click the link below.

    Get more information...

  • Effective Advertising?
  •   Honda made a big splash a few months back with an ad they ran only on UK television (BSkyB, for those who care). This ad is a two minute film masterpiece that is unlike any television ad most of us have ever seen. If you like "Rube Goldberg" machines, you'll love this ad. For the rest of you, the ad may change your thinking about advertising.

    The ad is memorable because it is different. It doesn't really spend much time talking about Honda. (In the two minutes the ad runs, Honda really only appears at the end.) However, this ad has generated so much "buzz" that it has done Honda an unbelieveable amount of good.

    It has been written up in every major UK paper, the ad has been downloaded from the Honda UK website over 1 million times, and over 10,000 people who saw the original ad on BSkyB asked for more information about the Honda Accord.

    While the ad was not inexpensive to make (600 takes), it only cost about US$32,000 to run. We think you'll agree it was effective advertising. If you'd like to see the ad for yourself, click on the link below.

    Please note this is a 3.3M file so it will take some time to download depending on your connection speed. It is an mpg file and can be viewed in Windows Media Player (and probably Quicktime as well).

    I want to see the Honda ad...

  • Closing Thoughts
  •   We appreciate any feedback you can provide to help us make sure these Updates give you value each month. Feel free to respond to this e-mail with any comments or suggestions for future topics or ways we can make these Customer Manufacturing Updates more valuable to you.

    Thank you for your interest, and if we can provide any additional assistance to help you increase sales, let us know. Our mission is to help you improve the performance of your System to Manufacture Customers.


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