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Quotations

Some quotes we think are particularly relevant to marketing, sales, customer service, strategy or process to share with you.


"Wasted time is the hardest form of waste to eliminate, because it doesn't lay on the floor where you can trip on it."

Henry Ford


"If you innovate and it doesn't end up as something that the customer benefits from, then it's not innovation."

Sophie Vandebroek
Chief Technology Officer, Xerox



"What the mind of one man can conceive ... others can bring to pass."

Henri Poincaré



"If you can't fix it, feature it."

Roy Fields
Group Executive, Teledyne, Inc. (Retired)



"In tough times it is the job of the CFO/Controller to make sure the company is circling the wagons, not circling the drain."

Christine Tury
CFO, NHS Inc.



"...most of the impact of marketing is felt before the product is produced, not after."

Philip Kotler



"Do one thing and do it the best you can."

Harry Snyder
Founder, In-N-Out Burger



"It is not necessary to change. Survival is not mandatory."

W. Edwards Demming



"The customer rarely buys what the business thinks it sells him."

Peter Drucker

Customer Manufacturing Group, Inc.

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